[BUG] Scheduled backup not starting

[jacobse]

Problem: I'm experiencing problems with Spb Backup 1.5.1 (and earlier versions) on my iPaq 1940: Scheduled backup doesn't start. The cube icon appears in the taskbar, but nothing happens, even if I press the "Backup" button. If I reset the device, backup commences.

Background: At 3:33 in the morning the built-in iPAQ Backup application (version 1.1.0.6 from Sprite Software) runs automatically [backing up the entire contents of the PDA to storage card]. This takes only a few minutes. At 5:00 in the morning Spb Backup launches automatically, except that it doesn't do its thing [making a 7-day rolling PIM-only backup to built-in iPaq storage], as described above.

Analysis: If I do not perform iPAQ Backup backup, scheduled Spb Backup backup works flawlessly. I therefore think it's safe to assume that the former interferes with the latter somehow. (The iPAQ Backup application is instructed to shut down all other process before it does its thing. But isn't Spb Backup activated through a timer hook? Alarms work fine, even after Spb Backup has run.) But here's the really weird thing: If I run the device on external power (i.e. leave it in the cradle), everything works flawlessly, too! (Yes, I've cleared the "Backup only on AC power" check box in Spb Backup.) If memory serves me right, I did not have this problem with earlier version of Spb Backup (around 1.0 or 1.1 or so), but this could be related to me making other changes in my setup since then, of course. Is this a known problem?

Conclusion: I'm baffled!

[Alexander Shalin [SPB]]

jacobse, where do you have Spb Backup installed?

[jacobse]

The application is installed in main memory in the standard location (\Program Files\Spb Backup\).

[Alexander Shalin [SPB]]

Jacob, could you please try this latest beta version and let us know if it solves the problem?


http://softspb.com/downloads/backup/spbbackup_setup.exe

[jacobse]

[jacobse]

Went ahead and tried the latest beta (1.5.3 build 2497). Same result.

I think we can safely conclude that the problem has nothing to do with the version of Spb Backup.

[Alexander Shalin [SPB]]

Jacob,

I passed this issue to our QA team to reproduce it on our site. We'll reply you shortly with any news regarding it.

[Alexander Shalin [SPB]]

Jacob,

our QA team confirmed that such issue could happen on some devices.

Could you please select Tools->Advanced Options->Do not stop processes to see if it helps?

[applejosh]

Hi Alexander,

I reported this problem a while ago to the tech support but was unable at the time to go through the various troubleshooting processes (sorry). I did try the above suggestion, and it did not work this morning.

[jacobse]

[bwit]

[applejosh]

The past two nights, I've left the device on and charging when I went to bed (instead of off and charging like usual), and it has backed up. Could it be the program is trying to access a card or do something before the device fully wakes up? I know (for whatever reason) that this device takes a bit longer to become responsive after power on than previous device (non-WM5) I've had. Just thinking out loud.

[jacobse]

[mkss55442]

I also have a x51v and find I have to do a soft reset in the morning for the 03:00 AM scheduled SPB Backup (1.5.1) to run properly. I've tried leaving the x51v turned on at night. I've tried closing all running programs before turning it off at night. And I've tried closing all running programs and leaving it on at night. I got the x51v about 10 days ago and the scheduled backup has never run properly. The only other "backup software" I have installed is SKTools and that is not scheduled to ever run, nor have I ever used it to perform a backup. I migrated from a x50v and scheduled SPB Backups worked flawlessly on it.

[bwit]